FAQ
Here are some of the frequently asked questions we receive from our customers. If you have any further questions or concerns, please don't hesitate to contact us at support@rickyracer.com.
Q. Where do you ship from?
A. We ship from our headquarters located in Oregon City, Oregon.
Q. How long will it take for my items to arrive?
A. Shipping times vary based on customer location and product availability. It will usually take 4-10 business days for all orders to arrive. Please note that during peak holiday seasons, shipping times may be longer.
Q. How long will it take to dispatch the order?
A. It will take usually up to 3 business days, while, in peak times, it may take up to 5 business days to dispatch.
Q. Do you ship Worldwide?
A. Yes, we do. We want the whole world to enjoy our products!
Q. Is shipping really FREE?
A. Yes, we offer completely free shipping on all our products within the United States.
Q. Where is your company located?
A. Our company is headquartered in Oregon City, Oregon.
Q. Which currency will I be charged in?
A. All orders are processed in USD. While the contents of your cart may be displayed in multiple currencies, you will be charged in USD at the most current exchange rate.
Q. Will I receive a confirmation number when I place my order?
A. Yes, all customers will receive an order number immediately after placing their order. If you do not receive an order number within 24 hours, please contact us.
Q. Who can I contact if I have a problem with my order?
A. For all order-related inquiries, please contact our support team at support@rickyracer.com.
Q. What payment methods do you accept?
A. We accept all major credit cards, including Visa, Mastercard, Discover, and American Express.
Q. Is checkout on your site safe and secure?
A. Absolutely. All purchases made on our website are safe and secure. Our site is SSL-encrypted to protect your personal data.
Q. Will my email address be sold if I enter it on your site?
A. No, we do not sell our customers' information. Your email address will only be used to send newsletters and follow-up communications regarding promotions and discounts.
Q. Will I have to pay customs fees for international orders?
A. For most countries, you will not have to pay customs fees. However, this depends on your location and the number of items you order. Please contact us if you have any questions or concerns about international shipping.