Return Policy

At Ricky Racer, we take pride in providing our customers with high-quality products that exceed their expectations. However, we understand that sometimes returns are necessary. That's why we offer a hassle-free return policy to ensure your satisfaction.

Return Eligibility

To be eligible for a return, the item must be unused and in the same condition that you received it. It must also be in the original packaging.

Returns Process

If you wish to return an item, please contact us within 30 days of receiving your order to initiate the return process. You can reach us by phone or email. Once we receive your return request, we will provide you with instructions on how to proceed.

Please note that the customer is responsible for return shipping costs unless the item is defective or was received in error. We recommend using a trackable shipping method and purchasing shipping insurance to ensure that your return arrives safely.

Refunds

Once we receive and inspect the returned item, we will send you an email notification to inform you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your payment provider.

Exchanges

If you wish to exchange an item, please contact us within 30 days of receiving your order to initiate the exchange process. You can reach us by phone or email. Once we receive your exchange request, we will provide you with instructions on how to proceed.

Please note that the customer is responsible for exchange shipping costs unless the item is defective or was received in error. We recommend using a trackable shipping method and purchasing shipping insurance to ensure that your exchange arrives safely.

If you have any questions or concerns about our return policy, please contact us by phone or email. Our customer service team is available to assist you Monday through Friday, from 9 am to 5 pm PST.

Get in Touch